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For Members
Omnicare is dedicated to our community, We are constantly working to provide inclusive care for our members.
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Tools and Information
Member Rights
Omnicare members have the right to:
- Be treated with respect and dignity
- Personal privacy
- Participate with practitioners in decision-making regarding your health care
- Candid discussion of appropriate or medically necessary treatment options for your health, regardless of cost or benefit coverage
- Voice complaints about Omnicare or the care provided, or appeal decisions regarding the same
- Request translation services, interpretative and/or auxiliary aide services (for the sensory impaired) at no cost, to ensure that you have an equal opportunity to access and participate in all services
- Request a certified medical interpreter or sign language interpreter to translate health information accurately, who must respect your privacy and keep all information confidential
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Provider and Member Center Contact
Our customer support center is here to answer questions and resolve issues including eligibility verification, PCP updates, authorizations, appeals and more.
Our representatives are available Monday through Friday from 8:00 am to 6:00 pm.
(310) 605-0000Image
Health Insurance Resource Center
We’re here to help you explore health care options that work for you and your family, and to walk you through the enrollment process.
Bilingual Certified Enrollment Counselors are available.
(866)-928-8336